This course teaches participants how the mind works and how to regulate their emotions so they can solve problems effectively. Participants explore the underlying causes of defensiveness and its impact on problem-solving abilities and productive team work. They learn to recognize their own defensive reactions early before they act upon them. As a result, participants become less impulsive and better team members. Effective collaborative and communication skills are demonstrated and practiced to replace defensive behaviors. The course includes lecture, small group discussions, experiential exercises, assessments, and follow-up planning activities.