There's nothing better than achieving your goals, whatever they might be.”
- Paloma Faith
“When it is obvious that the goals cannot be reached, don't adjust the goals, adjust the action steps.”
All of you who have been experimenting and engaging in important conversations know that you can have a great conversation and then nothing changes as a result. This week's blog post focuses on how to complete a conversation in a way that maximizes the likelihood that actions will get implemented.
There are three steps to this model of maximizing success and creating closure.
Step one is capturing agreements and actions as well as who will do what when and how it will be communicated back. Step two is gaining clarity about any next steps that are not part of the actions and agreements. Step three is expressing gratitude. For this, we will use the practice of giving a GIFT.
The easiest way to achieve this is to give a gift:
Your GIFT might take 30 seconds and sound like this: “I'm so grateful that we had this conversation. I appreciate your attitude and our ability to work through this difficult issue. Our relationship is important to me. I am delighted that we are both committed to working things out. I think this is going to help the team immensely. Thanks.”
It is a great way to end any conversation. The more you practice the GIFT, the more you will find that you use it throughout the day in all kinds of interactions. It is an easy way to create sparkle in a relationship.
Write in with your successes no matter how small as well as your challenges. Enjoy the journey as you go.